Frequently Asked Questions

We email tracking information when the carrier picks up your package. Check your spam or promotions folder if you do not see it in your inbox.

If no tracking email arrives within three business days of your order, contact us with your order number. You can also use order lookup to review an order without creating an account.

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We currently ship within the United States from Meridian, Idaho. Shipping cost and the carrier’s current delivery estimate appear at checkout after you enter your address, and you choose the option that works for you.

Orders placed before 4 p.m. Mountain Time begin processing the same day; orders placed after that begin the next business day. Processing takes 1 business day. Free shipping is available on qualifying US orders of $99.00 or more. It applies to US delivery only, and not to orders shipping outside the US.

Full policy: Terms of Service · Shipping & Returns

Unopened products may be returned within 30 days of delivery for a full refund. Start through order lookup using your order number and email, or contact us. If approved, we send a prepaid return label and process the refund within five business days of receiving the parcel.

If an opened product does not agree with your skin or arrives damaged, contact us within 30 days. We will review whether a refund or replacement is appropriate; you do not need to return an opened product. We do not run a formal exchange flow, so returning an unopened item and placing a new order is usually the fastest way to choose something different.

Refunds return to the original payment method. After we confirm a refund, your card issuer may need another three to five business days to display it. Contact us if ten business days pass after our confirmation and the credit is still missing.

Full policy: Terms of Service · Shipping & Returns

If tracking says “delivered” but the package is not there, wait 48 hours and check with nearby neighbors first. Carrier delivery scans sometimes appear before the parcel reaches its final spot.

For a lost or transit-damaged package, contact us within seven days of the delivered scan. Include your order number, a short description of what happened, and a photo if something broke in transit. You may choose a replacement at no charge or a full refund.

If an item is missing from the box or you received the wrong product, contact us with your order number and what arrived. We will review the order and tell you the next step rather than ask you to guess which return path applies.

Full policy: Terms of Service · Shipping & Returns

Contact us as soon as you notice the issue. Include your order number and the exact change you are requesting. Because orders begin processing quickly, we cannot guarantee a cancellation, address change, or product change after an order is placed.

We will confirm what is still possible before making a change. If the parcel has already shipped, the Shipping & Returns policy will apply instead. Cancellation decisions are made by EKGIS, not automated support.

Full policy: Terms of Service · Shipping & Returns

Start with the part of your routine you are shopping for, then compare the listed directions, ingredients, warnings, and scent profiles on each product page. Our current collection includes Facial Serum, Tallow Body Cream, Deodorant, and Muscle Salve.

“Unscented” is the name used for our unscented variants. It does not mean allergy-free, hypoallergenic, or suitable for every person. We can help compare published product information, but we cannot choose a product based on a medical condition or individual health history.

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Review the complete ingredient list, directions, and warnings on the product page and package before use. If the website and the package appear to disagree, pause and contact us so we can verify the product instead of guessing.

If you have a sensitivity or are pregnant or nursing, patch test before regular use and consult a clinician if you are uncertain. A patch test does not guarantee that a product is appropriate for you. We cannot determine whether a product is appropriate for a child, with an allergy or medication, or for a diagnosed condition. Share the exact ingredient list with a qualified healthcare professional who can consider your individual situation.

If you experience an unexpected reaction, stop using the product and contact a healthcare professional. For trouble breathing or swallowing, face or throat swelling, collapse, seizure, inability to wake, or another immediately life-threatening reaction, call 911 or your local emergency number now. Do not wait for a reply from EKGIS. For accidental ingestion or exposure in the United States without immediately life-threatening symptoms, call Poison Control at 1-800-222-1222 or visit Poison Control.

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No. Our formulas are made with naturally derived ingredients, including ingredients that may also be used in foods or dietary supplements. That overlap does not make the finished products food-grade, edible, or safe to ingest.

Every EKGIS product is a body-care cosmetic for external use only. Do not eat, taste, swallow, or otherwise consume it. Use products only as directed, and keep them out of reach of children and pets.

If anyone swallows a product, do not wait for a reply from EKGIS. In the United States, call Poison Control at 1-800-222-1222 or visit Poison Control. For trouble breathing or swallowing, collapse, a seizure, inability to wake, or another immediately life-threatening reaction, call 911 or your local emergency number now.

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Follow the directions and warnings on the product page and the package. They differ by formula, so directions for one EKGIS product should not be applied to another. Do not use a product in a way its label does not describe.

Store products in a cool place away from direct sun. For best results, use them within 12 months of opening. For a storage or product-age question that the label does not answer, contact us with the product name and any batch or lot information printed on the package. If the package and website appear to conflict, pause before using the product and let us verify the correct information.

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No. EKGIS products are body-care cosmetics, not drugs, supplements, or medical devices. They are not intended to diagnose, treat, cure, prevent, or mitigate disease, and we do not make therapeutic claims for them. They are not substitutes for diagnosis or treatment from a qualified healthcare professional.

EKGIS cosmetics are not “FDA-approved.” FDA explains that cosmetic products generally do not require premarket approval, except for color additives, but cosmetics remain regulated and must meet applicable safety and labeling requirements. Claims that a product treats or prevents disease, or affects the structure or function of the body, may make it a drug under the law.

Read FDA’s cosmetics labeling guidance for the regulatory distinction between cosmetic and therapeutic claims.

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The product page shows the current online availability for each product and variant. If a sold-out option offers a “Notify me when back in stock” form, enter your email there and we will send one message when it returns.

We do not promise a restock date unless one has been published. You can also join the mailing list for occasional notes about new editions and restocks, or contact us about a specific item.

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