We ship in small batches from Meridian, Idaho. Here’s what to expect, broken down by where you are and what happens after the box arrives.
Shipping inside the US
- Handling time — orders placed before 4pm Mountain Time start processing the same day; anything after that starts the next business day. Processing takes 1 business day.
- Tracking — you’ll get a tracking email the moment the carrier picks the package up. If you don’t see it within 3 business days of ordering, write to us and we’ll dig in.
- Shipping cost and delivery estimate — both are shown at checkout once you enter your address. You’ll see the live carrier options for your parcel, with the current delivery estimate on each, and you choose the one you want.
- Free shipping — available on qualifying US orders. Free shipping applies to domestic US delivery only and is not offered on orders shipping outside the US. Your basket shows whether you qualify, and how close you are if you don’t yet.
International shipping
Currently US-only. We’ve had Canadian and UK customers ask, and we’d love to ship there — once we’ve sorted customs paperwork for ingredient declarations, we’ll re-open international. If you’re outside the US and want to know when, drop a note at support@ekgisnaturals.com and we’ll email when international ordering opens.
Packaging
- Recycled kraft paper mailers and boxes — no plastic film, no bubble wrap.
- Crinkle paper for cushion, recycled and recyclable.
- Limited printed inserts — a thank-you card and product information, and no marketing filler. Saves paper and keeps the unboxing quiet.
If your package is lost or arrives damaged
Write to us within 7 days of the tracking marking "delivered." Include your order number and a short note about what happened (and a photo if anything broke in transit). We’ll either re-send the order at no charge or refund in full, your choice. The carrier’s "delivered" timestamp isn’t always accurate — if your tracking says delivered and the package isn’t there, give it 48 hours and check with neighbors first.
Returns
Body care is personal. We want you to actually use what you buy — and we want anything that doesn’t agree with you off your shelf.
- Unopened products — return within 30 days of delivery for a full refund. Start it yourself: look up the order with your order number and email at order lookup, open the order, and choose Request a return. If your request is approved, we’ll send a prepaid return label and process the refund within 5 business days of receiving the parcel. No account needed — and if you’d rather just write to us, support@ekgisnaturals.com works too.
- Opened products — if a product doesn’t agree with your skin or arrives damaged, write to us within 30 days. We’ll refund or replace it at our discretion. No need to return what you opened — keep it (or compost the contents and recycle the container).
- After 30 days — we can’t process a formal return, but we still want to hear about it. Quality complaints inform the next batch.
Exchanges
We don’t run a formal exchange flow — if you ordered the wrong scent, returning the unopened one for refund and re-ordering is faster. Write to us if it’s urgent and we can sometimes ship the swap before the original gets back.
Refund timing
Once we receive a returned product (or accept a damaged-item claim), refunds process back to your original payment method within 5 business days. The card issuer may take another 3–5 days to show the credit; if it’s past 10 business days since we confirmed the refund, write to us and we’ll send the transaction reference.
Wholesale and gifting orders
Different terms apply to wholesale and corporate gifting — typically longer lead times and a no-return policy on bulk batches. Write to support@ekgisnaturals.com for the wholesale sheet before ordering.
How to reach us
For anything shipping- or returns-related, email support@ekgisnaturals.com with your order number and a sentence about what happened. We read every message and write back within a day or two from the bench, between batches.
Last updated: August 2026.